About Mark

Mark D. Ferraro

Contact Information:
Email:       mark4ro@gmail.com
Blog:         http://blog.4ro.com/
Twitter:     @mark4ro
LinkedIn:  http://www.linkedin.com/in/markdferraro
Home:       Nazareth, PA

About Me:
I have a decade and a half of information technology experience from many aspects of the software development “value chain.” I am focused on applying and helping others apply Lean-Agile best practices that enable teams to meet and exceed business objectives. Growing effective Communities of Practice (CoP) is my preferred approach to installing lasting change, which results in a setting for rapid adoption, continuous improvement, increased productivity, organizational learning, and high employee morale. I am committed to working with organizations to meet and exceed their own goals.

I also designed and developed training solutions for certification, skills development, and knowledge transfer. I delivered these solutions using the traditional classroom setting, as a conference speaker, and by using multimedia/web asynchronous techniques. I am a Certified Usability Analyst (CUA), and a Certified Business Analyst (CBA). Additionally, I hold a graduate certificate in Adult Education/Training and Development, and an undergraduate degree in Management Information Systems.

Transformation, Lean, Agile, Scrum